(Updated September 2020)
WHAT data do we collect?
We collect the following data:
Personal identification information (Name, email address, phone number, etc.)
Your preferences, opinions, or information you provide to us
Your use of our products and services
Internet protocol (IP) address used to connect your computer to the Internet
computer and connection information and purchase history.
WHY do we collect personal information?
To provide and operate our services
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
HOW do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
Register or order, online or in person, for any of our products or services
Use or view any of our websites via your browser's cookies
In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How will we USE your data?
We collect your data so that we can:
Process your order and fulfil the services and products you selected
Contact and communicate with you, including keeping you informed about new products and services
Email you with special offers on other products and services we think you might like
Improve our Site, our services and product offerings
When we process your order, we may send your data to, and also use the resulting information from:
credit reference agencies to prevent fraudulent purchases
marketing applications to manage mailings, analyse data and fulfil the service or deliver the product you selected.
How do we STORE your data?
We securely store your data in the servers of reputable data service providers, including HubSpot and AWS (CRM & Mailings), e-SurveyPro (Surveys), Dropbox (Record keeping), and Wix (Websites).
We will keep your personal information and transaction data for a minimum of 9 years after your last transaction with us. Once this time period has expired, we will delete your digital data.
We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your data to others in the Company group.
If you no longer wish to be contacted for marketing purposes, please click here.
What are your data protection RIGHTS?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to us processing your personal data, under certain conditions.
The right to data portability - You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
What are COOKIES?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
Keeping you signed in
Understanding how you use our website
Ensuring our platform is secure and safe to use
What TYPES of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to MANAGE your cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of OTHER websites
How to CONTACT us
How to contact the appropriate AUTHORITIES
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office. Email: or Phone: +61 2 9284 9749